Building Industry Consulting Service International

Sr Manager, Data & Telecommunications

Comcast
Centennial, Colorado
15 days ago

Description

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
Responsible for leading the telecom team, aligning technology strategies for customer facing operations and overall architecture of the Telecom Infrastructure. Analyzes business requirements, develops contact center applications, ensures voice/data network infrastructure and oversees capital lifecycle management. Provides business and technical guidance and information to direct reports. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.
Job Description

Core Responsibilities
  • Drives development of a technology plan to support service strategies for the contact centers and creates three to five year strategic plan for the Telecom environment.
  • Gathers business requirements, documents functional specifications and develops technical requirements for contact center-focused technology initiatives. Evaluates new technology to determine alignment within our environment.
  • Identifies technology solutions and applications that meet business requirements; develops appropriate business cases; performs cost benefit analysis; recommends new technology, as appropriate and develops a roadmap for implementation.
  • Develops and maintains cross-functional ties between contact center staff, technical and operational teams and network infrastructure group.
  • Delivers cost savings through negotiation of contracts, application pricing and licensing expenses for hardware/software purchases.
  • Defuses and resolves conflicts and billing errors with telecom/cellular service providers.
  • Ensures all license and audit guidelines are reviewed to ensure compliance.
  • Partners with corporate and other divisions on company-wide standards.
  • Develops and oversees staff and is available for guidance.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.


Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer:
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


Comcast is an EOE/Veterans/Disabled/LGBT employer.


Education

Bachelor's Degree

Relevant Work Experience

7-10 Years


Salary:

Pay Range: $112,848.26 - $169,272.39

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Job Information

  • Job ID: 58605239
  • Location:
    Centennial, Colorado
  • Position Title: Sr Manager, Data & Telecommunications
  • Company Name: Comcast
  • Job Function: Information Technology
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