IT and Cyber Technology Lead

Toronto, Canada (on-site)
7 days ago


Job Description :

*Must be willing to relocate and commute 3 days/week to Valleyfield, Quebec*

*Must be bilingual in English and French*

From Arthur Guinness to Johnnie Walker, our business was founded on people of outstanding character, and in 250 years, nothing has changed. We're the world's leading premium alcohol company! Our brands are industry icons including Johnnie Walker, Crown Royal, Bulleit and Buchanan's whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness. Our success is thanks to the strength of our people, in every role. It's why we trust them with our legacy and why we reward them with the career-defining opportunities that they deserve. Our ambition is to build the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the very best people!

Diageo Digital & Technology (D&T)is a multi-functional, digital delivery function established to liberate and equip markets to deliver the Diageo's Strategic Priorities. This is achieved through:
  • Putting our customers at the heart of delivery
  • Premier end to end process execution
  • Generating performance enhancing insights from data
  • Providing CPG leading digital capabilities and solutions
  • Responding to and embracing change

D&T plays a critical role in enabling Diageo's digital agenda through delivering our strategic priorities in many areas, including E-Commerce, Digital Marketing, Demand Sensing and Manufacturing Optimization.

The Technology Engagement Team sits within the Run team and the aim is to enable greater stability and security through a structured and consistent approach to delivering IT operations. The D&T Run organization is responsible for running a resilient and secure technology landscape at agreed service levels, at lowest cost, securely and compliantly, while improving performance.

The Technology Engagement team is responsible for ensuring that all services required at a Diageo sites are delivered as agreed with continuous improvement and to deliver successful day to day business engagement.

TheD&T Manufacturing Cyber Technology Engagement Leadis a business-facing role with a requirement for technical understanding, but more importantly, the ability to understand and communicate optimally with the business. The role supports communication and adoption of new technologies across the Diageo employee base. Using other D&T teams, this role drives service improvement and addresses business requirements. The role proactively acts as service champion and conduit for new tech deployment, ongoing service, support, stability and compliance across a geographic remit.

The Manufacturing Cyber Technology Engagement Lead works with their locations and corresponding D&T (Digital & Technology) teams to drive all engagement, project and cyber activities at assigned sites in relation to manufacturing and overall Technology Experience at their locations.

This role ensures that:

D&T has the appropriate engagement at all levels with their locations. Where projects are being delivered at the site that D&T is involved and ensure that any technology being delivered is aligned with the tech/cyber standards that are in place. That all systems, servers, and PLC devices follows Diageo standards and guidelines, and we have mitigated all cyber risks as appropriate

The Manufacturing Cyber Technology Engagement Lead will collaborate with the Business, and other relevant D&T teams to ensure any new initiatives follow Diageo Standards and Guidelines and all IS related activities have followed all of the associated D&T processes.

The Manufacturing Cyber Technology Engagement Lead role will also work closely with the D&T Business Partners to support the implementation of the D&T Supply Manufacturing Strategy.

Role Responsibilities:
  • Be the face of D&T at their locations and support the D&T Plan business partner with engagement for their locations.
  • Mitigate the cyber risk to our manufacturing environments through regular scanning and remediation, being responsible for the vulnerability and controls management.
  • Support on delivery of projects/initiatives at a location level, ensuring that any technology that is implemented is aligned to the relevant standards and policies.
  • Accountable to ensure all systems, servers, and PLC devices follow Diageo standards and guidelines at assigned North America Supply manufacturing sites.
  • Support Business as Usual (BAU) processes for the site(s) to enable day-to-day operation of D&T Services
  • Establish a trusted face of D&T.
  • Management and coordination of local and central D&T service partners
  • Contribute to the D&T IS agenda as well as local and global IT projects as required
  • Follow the framework that has been set by Diageo to provide approvals related to hardware issuance, software installation (where applies).
  • Manage relationship within D&T and with other functions
  • Proactively build and manage relationships with the business.
  • Act as a point of contact for the business around support for D&T Services and help to find opportunities to improve D&T services supporting business needs within the global support model and framework.
  • Build and maintain relationship within D&T function regionally and globally.
  • Build and maintain relationship, and interact with local and central IS service partners
  • Vendor relationship management with local and global vendors to ensure SLA is met.
  • Training of end-users on tools and services
  • Prioritization of aligned outcome, great teammate with a good degree of independence in handling the scope of work to support business unit
  • Provide local support to offshore teams in the delivery of services. This includes active participation in service reviews, perform activities "on the ground" (hands and eyes) improvement plans among other actions with Internal delivery teams and service partners

Leadership Responsibilities

Span of responsibility:
  • Support Diageo locations while extending support to other sites/warehouses in multiple locations depending on business requirements.
  • Stakeholder/ User management and engagement:
  • Proactively engage with end users to identify and support ongoing business needs, coordinate communications and events to keep them informed of service reviews, improvements plans, outages and techs available seeking to deliver a brilliant Technology experience.
  • Address employee service concerns and critical issues from the tech and process perspective.
  • Delivery partner/vendor Performance and Service Level Management - ensuring internal and 3rd party teams deliver services upon SLAs and internal control framework.
  • Project management
  • Market information / cyber security management
  • Support embedment and communications of technologies, services and security guidelines to improve experience with services. This includes supporting employees to understand company technologies, identify and drive opportunities to use it and championing use
  • Actively support deployment of up-to-date IT infrastructure platform standards (laptops, network, VC, WiFi, etc) in the geography. Support and coordinate deployment of Diageo Workplace techs and confirm appropriate service wrap is available to provide stable and reliable services.
  • Degree of responsibility for policy/strategy development/setting or implementation
  • Have a good understanding of the user base and market to provide insightful proposal for any local D&T policy and strategy development
  • Carry out tasks such as: identify training needs, process improvements, monitor compliance and consistency with information management and security controls

Experience Required
  • Bachelor's degree or equivalent experience required
  • The candidate will be able to demonstrate previous success in IS functional role.
  • Demonstrated capability to build and maintain good business relationships.
  • Experience interpreting business requirements, recognizing impact on business processes, and making recommendations.
  • Experience supporting manufacturing environment
  • Supply Chain proficiency - Understanding of the business
  • Understanding of vulnerability scanning tools, Network architecture, and IT infrastructure principles
  • Demonstrated Experience related to Information systems risks, controls and auditing
  • Solid understanding of IT general controls, application controls and Information security
  • Solid Understanding of the relationship of Information systems, risks, controls and business processes
  • Good communication skills.
  • Ability to effectively and simply communicate technical concepts, solutions and implications in a business language
  • Ability to build and maintain successful relationships across the business and D&T community.
  • Good understanding of business and processes
  • Broad technical and functional knowledge on applications supporting the business
  • Good organizational, customer service and employee relation skills.
  • Self-directed and focused on a goal or end-state as opposed to specific tasks
  • Strong problem solving planning/ organizing, highly detail conscious
  • Demonstrated experience in delivery of IT services under service framework (ITIL, COBIT).
  • Quick learner who exhibits resiliency and tenacity in the face of challenge
  • Have a huge passion for growing and developing

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for Diageo to succeed and realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type :

Primary Location:
Downtown Toronto

Additional Locations :

Job Posting Start Date :

Job Information

  • Job ID: 65799892
  • Workplace Type: On-Site
  • Location:
    Toronto, Canada
  • Position Title: IT and Cyber Technology Lead
  • Company Name For Job: Diageo
  • Job Function: Information Technology
  • Job Type: Full-Time

Please refer to the company's website or job descriptions to learn more about them.

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